BACKGROUND
HMP Deerbolt is a prison and young offenders institution situated in County Durham. It is a Category C prison that can accommodate up to 513 young men. The facility mainly consists of single rooms and has several communal areas consisting of washroom, educational, and sports facilities.
THE CHALLENGE
It is vital that prisons provide safe and hygienic cells and facilities to ensure the welfare of prisoners. Research has found that clean prison environments have a positive effect on prisoner mental health, which helps to reduce future reoffending rates. However, due to the confined nature of prisons, it is easy for infectious illnesses to spread fast. Prisons are often exposed to incidents involving bodily fluids, which are a major health risk to prisoners, employees, and visitors. Due to the high risk of infection, it is important that affected areas are de-contaminated in a timely manner with minimal disruption to prison operations. Cells and communal areas at HMP Deerbolt require regular specialist deep cleaning in order to maintain health and safety standards. They also require the flexibility to request one-off deep cleans for incidents that require immediate and safe decontamination.
THE SOLUTION
phs Interclean provides a wide variety of deep clean services to HMP Deerbolt. The prison has a dedicated account manager that has worked with them to develop a bespoke service package. As well as providing pre-booked deep cleans, phs provides HMP Deerbolt with an on-call 24/7 service. This means that once an incident is reported, the phs Interclean team will be on site as soon as possible and will work with the prison operations team to ensure minimal disruption. All phs Interclean operatives are fully CRB checked and have extensive experience working in prison environments.
THE BENEFITS
The flexible and reliable service provided by phs Interclean ensures that HMP Deerbolt are guaranteed a fast reaction time to incidents requiring an emergency deep clean. Ongoing communication between the phs Account Manager and the Customer helps to ensure expectations are fully understood; resulting in full customer satisfaction.
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